What ages are allowed to play at Kids Zone?
Toddler Town: Is designated for children 6 months to 3 years of age. Children may be checked in for up to two hours of play per day.
Explorers: Is designated for children 3 years to 8 years of age. Children may be check in for up to two hours of play per day. Children who enter this room must be fully toilet trained.
What hours is Kids Zone open?
Monday through Friday: 8:30 a.m. – 1:30 p.m. and 3:30 p.m. – 7:30 p.m.
Saturday and Sunday: 8:30 a.m. – 2:00 p.m.
How long can my child be checked in at Kids Zone?
Children may be checked in at Kids Zone for up to two hours per day. Children are limited to one visit per day per child.
Does a Parent/Guardian need to be onsite at PRO Club while my child is checked in at Kids Zone?
Yes. A Parent/Guardian must remain onsite at PRO Club Bellevue facility in order for their child to be checked in at Kids Zone.
Do all members and membership types have access to complimentary child care at Kids Zone?
Kids Zone is a complimentary amenity for PRO Club Memberships. The child must have an active membership to be checked in.
How do I arrange access for my child(ren) to use Kids Zone?
First, Parents/Guardians will need to establish a Bay Club Connect account online at bayclubconnect.com or via the mobile app. Once you have your account created, you can make reservations and securely check your child(ren) into and out of Kids Zone with your personal PIN number.
How do I check my child in to Kids Zone?
With your Bay Club Connect account, you are assigned a private PIN number. When entering Kids Zone, enter your PIN into the tablet, select the child(ren) from your membership, take a photo and indicate where in the Club you will be if there is an issue and you need to be contacted.
Should parents set up one-combined account or a separate account for each parent?
For security and safety, each parent/guardian on a membership has their own account linked with their phone number a well as their own PIN code. All adults on a membership are encouraged to add the Bay Club Connect app on their phones to have easy access ot their PIN number for check in and check out.
Who is able to drop my child off/pick my child up at Kids Zone?
Parents or guardians of the child on the membership are able to check in and check out children from Kids Zone. Only eligible PIN entry will allow a parent or guardian to check out a child from childcare with is then validated in the childcare admin dashboard before the child is permitted to exit.
How do I check my child out at Kids Zone?
In order to maintain a high level of security, parents must enter their PIN number in the Kids Zone tablet, take a photo at exit, and confirm their checkout.
The parent or guardian who checked their child in at Kids Zone must be the same parent or guardian who checks them out of Kids Zone that day.
How will Parents or Guardians receive notifications from Kids Zone?
Parents/Guardians must enable text messaging on their cellular telephone in order to receive notifications and messages from Kids Zone. Text communication is a prerequisite to childcare.
What notifications will Parents or Guardians receive while child is at Kids Zone?
Parents or Guardians will be alerted ten minutes prior to their child's two hour maximum stay at Kids Zone via their Connect App. Parents/Guardians acknowledge that they will stop what they are doing and come pick up their child from Kids Zone on time.
Parents or Guardians will be alerted if the following occurs at Kids Zone:
Parent/Guardian acknowledges that they will stop what they are doing and come pick up their child from Kids Zone in the event of these circumstances.
Parent/Guardian is allowed to bring their child back into Kids Zone if they are within their daily two hour window of playtime unless child is sick, inconsolable, or misbehaving. If child is sick, inconsolable or misbehaving, Parent/Guardian will be asked to remove child from Kids Zone for the day.
If parent or guardian will be returning to Kids Zone they will be asked to acknowledge that they are temporarily checking their child out of Kids Zone by signing a temporary checkout list at the check in desk.
What happens if Parent or Guardian does not respond to Kids Zone notifications?
If Parent/Guardian does not respond to notifications or messages from Kids Zone, Kids Zone reserves the right to move Parent/Guardian's child to Discovery Bay where Parent/Guardian will then pay Discovery Bay rates (varies depending on age of child) for child care. Kids Zone Cast will document offenses and a three strike rule will be implemented. If parent/guardian reaches three offenses they will no longer reserve the right to drop their children at Kids Zone.
What is my child is inconsolable during their play time at Kids Zone?
Parent or guardian of the child will be paged via text message on their cell phone if their child is inconsolable during at point in their playtime. Parents will need to come pick up their child to make sure they are ok. Parents will be able to drop their child back off at Kid's Zone as long as the child is consoled and able to return to a group setting and they are within their window of two hours of play time per day.
Shoes, bare feet, or socks?
Socks! To provide guests with a safe and clean environment, socks are required in both rooms of Kids Zone.
What if we forgot our socks?
Socks will be available for purchase at the PRO Shop.
Do you offer cubbies for child's belongings?
Cubbies are provided for your child's shoes and belongings in Kids Zone. Due to the large number of identical children's clothing, we ask that you label your child's belongings with his/her full name. Always bring an extra set of clothes with your child if they are not toilet trained.
Will we need to sign a waiver?
A waiver is included in your Club Membership paperwork, Kids Zone is covered by these terms.
Acknowledgment of Terms and Conditions.
Parent or Guardian acknowledges that they will adhere to the Terms and Conditions that are presented upon check in.
Can I make a reservation to play at Kids Zone?
Kids Zone allows for reservations via bayclubconnect.com or your Bay Club Connect app up to one hour in advance. There may be times that we are at full capacity and usage is not guaranteed.
Can I bring food and drink into Kids Zone?
No food, drink or gum is not allowed in our Kids Zone play center.
How does Kids Zone set the standards for cleanliness in children's indoor play?
The cleanliness and safety of our facility is a top priority. On a daily basis our Cast will thoroughly clean and sanitize our facility to ensure our play center is free of dirt, dust, and bio-hazardous particles.
Are the staff at Kids Zone are CPR and first aid certified?
All staff working in Kids Zone are CPR and first aid certified.
What is your sick policy?
Disease and illness can often be shared and are easily spread in a program setting due to the large number of children in this age range spending hours together in one place every day. Even with appropriate hygiene practiced regularly, both at home and at PRO Club, illness can spread. In order to ensure a much healthier environment for all children, you and/or your child may not enter our facility if experiencing the following:
What if there is a major emergency?
In the event of a life-threatening or major emergency to a child in our care, one staff member will remain with the injured or ill child while another calls 9-1-1. The child's parent will be found and notified as soon as 9-1-1 has been contacted. Transportation to a proper care facility will be arranged through a rescue team or the child's parent.
What is the difference between Kids Zone and Discovery Bay child care?
Kids Zone is a non-licensed supervised play area for children between 6 months and 8 years of age. Kids Zone is a complimentary amenity to members who have family memberships at PRO Club. Kids Zone availability is on a first come first serve basis and cannot be guaranteed due to capacity restraints.
Discovery Bay is a fully licensed childcare program that serves children between the ages of 6 weeks and 8 years of age. This is a great option for families that need to go off-site or need care for a longer duration of time. Children can attend for up to 10 hours and we provide a full range of services from basic care to fun and exciting activities to meet children’s needs throughout the day.
Why do I have to pay for Discovery Bay and not Kids Zone?
Kids Zone is a complimentary amenity for the youngest members at PRO Club. Kids Zone is designed to support members in reaching their fitness goals by providing a safe, supervised play space for children while parents work out. As a licensed facility, Discovery Bay must meet all Washington State childcare licensing requirements. These requirements are designed to create a high quality environment for children who will be in care for longer periods of time versus being in care for a short period of supervised play. This ensures that children’s basic needs are met and also that they have opportunities to participate in enriching learning experiences. Fees collected for this extra level of service help cover the cost of providing this care.
If Kids Zone is not licensed, then is it safe to leave my children?
Yes, Kids Zone is supervised by well-trained employees who are CPR certified.
What if I’m having a club service such as a massage, personal training or physical therapy appointment and I get paged because my child has to use the restroom?
If you get paged while you are having a club service you will need to leave your club service to bring your child to the restroom. We recommend that you inform your service provider prior to beginning your service that you have a child checked in at Kids Zone and will need to respond to alerts in the event you are paged. If you prefer to not be interrupted during your club service you will need to make a reservation for your child in Discovery Bay during operating hours.
If I use CrossFit or the Soccer Arena, may I leave my child at Kids Zone?
No. If your child is checked in at Kids Zone you will need to remain onsite at our Bellevue facility.
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